Vacancy - Frontdesk Customer Care

Vacancy - Frontdesk Customer Care

We are looking for a professional, outgoing and organised individual to join our Frontdesk team.

Do you have what it takes to join a dynamic team of professional I.T. repairers and translate the technical jargon effectively to our esteemed clients? 

At Atom, we are committed to employ the best people on the island. It is through our workforce that the company continues to grow year by year whilst providing an attractive work package enabling its employees to further their careers.


 

   
Position: Frontdesk & Customer Care

 

Your job will be to administer and help the customer care team furnish quotes to clients, follow up on the clients requests and their pending work, be courteous, efficient and patient, as well as deal with telephone support/pricing requests (both corporate and retail)

Furthermore, you will be responsible for daily administration tasks to be carried out on our internal systems which include both technical and customer based issues. Certain stock control and follow up work with suppliers together with analysing our internal system statistics for customer improvement sessions will also be expected.



What is expected from the applicant: -

  • Be fluent in Maltese and English, both in written and spoken form.
  • Be a team player and ready to work in a fast paced environment.
  • Present yourself in a friendly, outgoing manner, be open to feedback, be patient and have an outstanding customer service understanding.
  • Be knowledgeable in I.T. Components and/or repairs that can be carried out (this will include tablets, laptops, smartphones etc) and be ready to learn.
  • Be organised and pro-active.
  • At least 2 years experience dealing with clients in a similar position.
  • Be ready to grow into your role and have a career driven mentality.

What will help you: -

  • Past experience in a secretarial, administrative or customer focused position.
  • Customer care certification.
  • Past experience in a technical post (via telephone, in direct contact with clients or hands on)

We are prepared to offer the right candidate an attractive remuneration package in line with the applicants experience and knowledge.

 

Alternating week Mon - Fri:

0900 - 1800Hrs Week 1

1000 - 1900Hrs Week 2

and Saturday

0900 – 1300Hrs

 

Please note these times may change. This will be discussed at the time of interview.

If you are interested in this post, please email your CV to the attention of the General Manager on jobs@atomonline.com 

All applications will be kept confidential and are only accepted via email.

Published: 22 September 2018

Atom repairs it.. yes, we repair I.T.

We repair IT. That is what we do. We are a company focused on repairs, PC upgrades and refurbishment of all kinds of Information Technology devices including tablet and smartphone repairs together with computer and laptop repairs.

Our know-how and expertise comes from years of experience in Apple Mac repair, Samsung and LG, Sony and Android devices. We even handle component level repairs and carry out liquid damage treatment and data recovery procedures.

We do not sell new computers, phones or tablets and we will not try to sell you a new product if your device can be repaired and refurbished. We have your best interest at heart and our technicians are qualified and experienced to offer you their expert advice and the highest standard of service and repairs in Malta. When you repair your device at Atom, we restore your device to its original standard.

Computer repairers, IT mechanics, call us what you will. At Atom - we repair IT.
 
Atom® is proud to be a Recognised Dell™ Registered Partner, Microsoft™ Partner and Panda Software Reseller.

 
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