Atom I.T. Repairs is seeking a motivated individual to join our team in a full-time Junior position combining technical workshop duties with front desk customer service.
Role Overview
This role is suited to someone at junior or apprentice level who is interested in technology, enjoys helping customers, and wants to develop practical skills within the repair industry.
The successful candidate will divide their time between assisting with technical work and supporting customers at the front desk. The balance between these responsibilities may vary according to the needs of the business.
On the technical side, the candidate will assist with day-to-day workshop and service operations, support senior technicians, handle customer equipment carefully, and gradually develop their diagnostic and repair skills through practical experience and internal guidance.
At the front desk, the candidate will welcome customers, understand and record the issues they are experiencing, receive devices for inspection or repair, provide clear updates, and assist with the collection and handover of completed work.
Main Responsibilities
Technical Support
-
Assist technicians with basic diagnostics, repairs, upgrades, and workshop tasks.
-
Prepare, handle, and organise devices and equipment carefully.
-
Follow established technical procedures and internal processes.
-
Learn how to identify common hardware and software problems.
-
Maintain a clean, organised, and professional working environment.
-
Develop practical repair and troubleshooting skills over time.
Customer Care and Front Desk
-
Welcome customers and assist them in a friendly and professional manner.
-
Listen carefully to customers and accurately record reported faults or requests.
-
Receive devices and ensure that the relevant information is properly documented.
-
Explain services, repair procedures, and expected next steps clearly.
-
Provide customers with updates when required.
-
Assist with device collections and ensure that completed work is handed over correctly.
-
Communicate effectively between customers and the technical team.
Requirements
-
A basic understanding of computers, electronic devices, hardware, or troubleshooting.
-
A genuine interest in technology and device repair.
-
Good communication and customer care skills.
-
Fluency in English.
-
A professional, patient, and helpful attitude.
-
Reliability, responsibility, and attention to detail.
-
The ability to follow instructions and established procedures.
-
A strong willingness to learn and improve.
-
The ability to work both independently and as part of a team.
Previous professional experience is not essential. Applicants at apprentice level, or those who have not yet reached a full junior technical standard, will also be considered.
However, candidates should already be comfortable with the basics and must demonstrate the interest, attitude, and ability needed to learn and progress towards the expected junior standard.
What We Offer
This is an opportunity to gain practical experience across both the technical and customer service sides of the repair industry.
The successful candidate will receive guidance and hands-on training while developing skills in troubleshooting, device handling, repair processes, customer communication, and service administration.
The role provides a clear opportunity to grow into a confident and capable member of both our technical and customer care teams.
How to Apply
Interested candidates are invited to submit their CV together with a short introduction to jobs@atomonline.com.
Please briefly tell us about your interest in technology, any relevant practical experience or personal projects, and why you believe you would be suitable for a combined technical and customer-facing role.
Atom I.T. Repairs is an equal opportunity employer. We value diversity and welcome applications from all qualified candidates.