The working arrangement will be considered according to each candidate’s availability, suitability, current level of experience, and development needs.

This is a technical-first position intended for applicants who want to begin or develop a career in computer and electronic device repair. The successful candidates will receive practical guidance while assisting with real workshop operations and gradually developing the knowledge, confidence, and responsibility expected of a capable technician.

Although technical work is the primary focus, our repair process involves more than working on devices. All team members must understand how a repair progresses from the customer’s initial enquiry through inspection, diagnosis, approval, repair, testing, documentation, and final handover.

For this reason, front-desk and customer care responsibilities form an important part of the position and the candidates’ overall development.

Role Overview

The successful candidates will assist with day-to-day technical work involving computers, laptops, phones, tablets, and other electronic devices.

Initial duties will be performed under guidance. As candidates demonstrate care, reliability, technical understanding, and consistent results, they will be expected to complete more tasks independently and take greater responsibility throughout the repair process.

Candidates will also spend time supporting front-desk operations. This is necessary to develop an understanding of customer concerns, accurate fault reporting, repair documentation, service expectations, and professional communication.

The balance between workshop and customer-facing duties may vary according to training requirements and the daily needs of the business.

Technical Responsibilities

• Assist with initial device inspections and basic fault diagnosis.

• Prepare computers and electronic devices for inspection or repair.

• Assist with dismantling, parts replacement, reassembly, cleaning, and maintenance.

• Support basic hardware repairs and upgrades.

• Install or configure operating systems, software, updates, and drivers.

• Perform functionality checks before and after repairs.

• Learn how to use diagnostic tools and follow structured troubleshooting procedures.

• Record faults, work performed, parts used, and test results accurately.

• Handle customer devices, components, and data carefully and responsibly.

• Maintain an organised, clean, and professional workshop environment.

• Escalate faults or concerns when a case exceeds the candidate’s current ability.

• Gradually complete more technical duties independently as competence develops.

Front Desk and Customer Care Responsibilities

• Welcome customers and provide a professional first point of contact.

• Listen carefully and accurately record reported faults or service requests.

• Receive devices and ensure that the necessary information is documented.

• Explain the inspection and repair process clearly.

• Communicate between customers and the technical team.

• Provide repair updates when instructed.

• Assist with approvals, collections, and the handover of completed devices.

• Learn how to explain basic technical matters in clear, non-technical language.

• Handle customer questions or concerns patiently and professionally.

• Assist with general service administration when required.

Requirements

• A basic understanding of computers, hardware, operating systems, or electronic devices.

• A genuine interest in technology, troubleshooting, and repair work.

• Some practical exposure through personal projects, coursework, self-learning, previous employment, or repairing devices for yourself, friends, or family.

• The ability to follow instructions and established procedures carefully.

• A willingness to perform both technical and customer-facing duties.

• Good communication skills and a professional attitude.

• Fluency in English.

• Reliability, responsibility, and attention to detail.

• Patience and respect when dealing with customers and colleagues.

• The ability to accept feedback and learn from mistakes.

• The motivation to improve and progress towards the expected technical standard.

• Current residence in Malta or Gozo and the right to work in Malta.

Experience and Qualifications

Previous professional repair experience is not essential.

Applicants at apprentice level, recent graduates, and candidates who have developed their knowledge independently will be considered. However, candidates should already understand the basics and must be able to demonstrate a genuine technical interest and the ability to learn.

Applicants who are currently below the expected junior standard may still be considered if they demonstrate sufficient potential, commitment, practical ability, and willingness to progress.

Relevant technical courses or qualifications are considered an advantage but are not a requirement.

What We Are Looking For

We are not expecting candidates to know everything from the beginning. We are looking for people who:

• Show genuine curiosity about how devices work.

• Attempt to understand faults rather than immediately giving up.

• Work carefully and respect customer property.

• Ask sensible questions and apply what they learn.

• Take responsibility for their work and mistakes.

• Communicate honestly when they do not know something.

• Are comfortable dealing with both devices and people.

• Want to develop technical ability over the long term.

• Can demonstrate consistency, punctuality, and a professional attitude.

Training and Development

The successful candidates will receive practical guidance across relevant areas of the repair and service process.

Development may include:

• Hardware identification and safe device handling.

• Structured inspection and diagnosis.

• Standard repairs, upgrades, and parts replacement.

• Operating-system and software-related work.

• Testing and quality-control procedures.

• Repair documentation and ticket handling.

• Customer communication and front-desk procedures.

• Understanding the complete journey of a customer repair.

Candidates who demonstrate ability, commitment, and long-term potential may be given opportunities to develop into more specialised technical areas.

Any future investment in external training, manufacturer programmes, or professional certification would depend on performance, suitability, business requirements, and continued employment.

Progression Expectations

This opportunity is intended to provide a genuine starting point for a technical career. However, progression will depend on the candidate’s effort and results.

Over time, successful candidates will be expected to:

• Require less supervision for familiar tasks.

• Diagnose common faults more confidently.

• Complete standard work accurately and efficiently.

• Maintain proper technical and service records.

• Communicate clearly with customers and colleagues.

• Take responsibility for assigned repairs.

• Develop towards the standard required of an independent technician.

Working Arrangements

The exact employment arrangement and working schedule will be discussed with suitable candidates during the recruitment process.

Full-time and part-time arrangements may be considered depending on the applicant’s availability, practical ability, development needs, and the requirements of the business.

Any agreed schedule will fall within our normal operating hours:

• Monday to Friday: 09:30–18:30.

• Saturday: 09:00–13:00.

How to Apply

Interested candidates should send their CV and a short introduction to jobs@atomonline.com.

Your introduction should answer the following questions:

1. What computers, phones, tablets, or electronic devices have you repaired, upgraded, dismantled, or worked on?

2. Describe one technical problem you attempted to diagnose and explain what you did.

3. What operating systems, software, tools, or diagnostic utilities are you familiar with?

4. Have you completed any technical courses, personal projects, or self-directed learning?

5. What customer service, retail, front-desk, or communication experience do you have?

6. Are you comfortable carrying out both technical and customer-facing duties?

7. Why do you want to build a career in device repair?

8. What do you believe you could contribute while you are still learning?

9. What days and hours are you available to work, and what type of working arrangement are you seeking?

10. If you are currently employed, what is your notice period?

Applications that include only a CV without the requested introduction may not be considered.

Atom I.T. Repairs is an equal opportunity employer. We value diversity and welcome applications from all suitable candidates.