Vacancy – Technical Support & Front Desk Assistant

This is a combined position involving both technical support and customer-facing front desk responsibilities. It is suited to someone who already has practical experience in technical support, computer or device repairs, customer care, or a related environment and is comfortable contributing across both areas of the business.

The balance between technical and front desk duties may vary according to the daily requirements of the workshop.

Role Overview

The successful candidate will assist with technical service operations while also supporting customers throughout the repair process.

On the technical side, the role includes carrying out initial inspections, basic diagnostics, standard repairs and upgrades, device preparation, software-related work, testing, and supporting technicians with more advanced cases.

At the front desk, the candidate will receive customer devices, accurately record reported faults, explain the repair process, provide updates, and assist with the collection and handover of completed work.

This is not a specialist-level technician position. However, applicants should already possess sufficient technical and customer service experience to perform common duties responsibly and develop further within the role.

Technical Responsibilities

• Carry out initial device inspections and basic fault diagnosis.

• Assist with hardware repairs, parts replacement, upgrades, cleaning, and maintenance.

• Install or configure operating systems, software, updates, and drivers.

• Perform functionality testing before and after repairs.

• Prepare devices and equipment for technical work.

• Record work performed and maintain accurate service information.

• Identify cases requiring escalation to a more experienced technician.

• Handle customer devices and data carefully and responsibly.

• Maintain an organised and professional workshop environment.

Front Desk and Customer Care Responsibilities

• Welcome customers and provide a professional first point of contact.

• Listen to customers and accurately document reported faults and service requests.

• Receive devices and confirm that the required information has been recorded.

• Explain services, repair procedures, and expected next steps clearly.

• Provide customers with updates when required.

• Assist with quotations, approvals, collections, and device handovers.

• Communicate effectively between customers and the technical team.

• Handle customer concerns patiently and professionally.

• Assist with general front desk administration and service records.

Requirements

• Previous experience in technical support, computer or device repair, customer care, retail technology, or a related role.

• A practical understanding of computers, hardware, operating systems, and common technical problems.

• The ability to carry out basic technical duties with reasonable independence.

• Good troubleshooting and problem-solving abilities.

• Strong written and verbal communication skills.

• Fluency in English.

• A professional, patient, and customer-focused attitude.

• Reliability, responsibility, and attention to detail.

• The ability to follow technical procedures and internal processes.

• The ability to work both independently and as part of a team.

• Current residence in Malta or Gozo and the right to work in Malta.

Additional Experience That Would Be Considered an Advantage

• Experience repairing laptops, desktop computers, phones, or tablets.

• Experience with Windows installation, configuration, and troubleshooting.

• Familiarity with Apple or Android devices.

• Experience using ticketing, repair-management, or inventory systems.

• Previous front desk, cashier, retail, or face-to-face customer service experience.

• Relevant technical training or qualifications.

Working Hours

The position follows our standard operating schedule:

• Monday to Friday: 09:30–18:30, including a one-hour break.

• Saturday: 09:00–13:00.

What We Offer

• A varied position combining technical work and customer interaction.

• Experience across different devices, faults, and repair processes.

• Opportunities to strengthen existing technical and customer service skills.

• Internal guidance across relevant areas of the business.

• The opportunity to take on greater responsibility as experience and ability develop.

• Salary based on relevant experience, practical ability, and suitability for the position.

How to Apply

Interested candidates should send their CV together with a short introduction to jobs@atomonline.com.

Your introduction should briefly explain:

• Your current or most recent position.

• Your technical and customer service experience.

• The types of devices or technical problems you have worked with.

• Which duties you can currently perform independently.

• Why you are interested in a combined technical and customer-facing position.

• Your current notice period, if employed.

Atom I.T. Repairs is an equal opportunity employer. We value diversity and welcome applications from all suitably qualified candidates.