We're seeking an Apple device specialist to join our team
Your role will involve repairing Macbooks, iMacs, iPads, and iPhones, including micro soldering and liquid damage repairs when necessary. You may also encounter basic Android device repairs.
This position demands a systematic and disciplined approach to problem-solving across various technologies. You'll collaborate with the Frontdesk team to ensure timely and high-quality service delivery.
The work is engaging, yet fast-paced and challenging. We expect hard work and a results-oriented mindset, aligning with our company's ethos. We're looking for individuals with a wide range of technical skills who are prepared to tackle significant technological challenges.
You'll be part of a compact and diverse team, combining customer-oriented and goal-driven professionals who consistently exceed expectations. Our operating hours are 09:30-18:30 (with a daily 1-hour break) and Saturdays from 09:00-13:00 (Mornings only)
The salary is competitive and based on experience and qualifications.
To apply, email your complete CV to jobs@atomonline.com, introducing yourself and highlighting your key attributes.
Key Responsibilities:
- Resolve 1st and 2nd level tickets, escalating to 3rd level when necessary for swift resolution
- Perform repairs using provided parts after approval
- Accurately log all reported incidents or requests
- Document required hardware parts and provide precise fault descriptions
Preferred Skills and Experience:
- Excellent analytical and troubleshooting abilities with strong attention to detail
- Effective written and verbal communication skills
- Innovative thinking and a positive attitude
- Capability to work independently with minimal supervision
- Basic knowledge of data recovery
- Experience with supported software platforms
- Official IRP or Apple Authorised Certification
*NOTE: The above Skills are not compulsory, though they will be a plus.*
Requirements:
- Expertise in Apple hardware repairs & products
- Fluency in English
- Current residence in Malta or Gozo
We will provide all necessary training to meet our standards, including free certifications as determined by management upon employment.
Atom IT Repairs is an equal opportunity employer. We value diversity and welcome applications from all qualified candidates.